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Delivery Info

Next Day Delivery

Many of our products are available on a guaranteed next-day (before 1pm) delivery service for an extra charge.  If you need something delivering urgently, please call us and we'll do what we can to help.

How much do you charge for delivery?

Delivery is free for the majority of West Malaysia orders over RM50 limited to 5kg weight. For orders under RM50 the majority of items are just RM6.90/kg delivery. For slightly bigger or heavier orders, simply add a product to the basket which will show you the delivery charge for that item, if you add more items the delivery may change.

When will I receive my order?

We love to deliver things as quickly as possible, and most items are sent out on a 48hr courier service (two working days). Some are dispatched by Pos Malaysia and can take between 3 and 5 days.  If an order is placed before 2pm it is usually dispatched the same day. Some bulkier items (especially those delivered on pallets) may take longer to arrive and the carrier will contact you to arrange a suitable delivery date. All orders received after 3:30pm Friday or on Saturday or Sunday will be despatched on the Monday. Please take into account orders placed at busy holiday times can take a day or two longer, this is out of our control. 

Please get in touch with us if you require your item more quickly as we may be able to help.

Do I need to be in when my order arrives?

Due to the value of many items on the site, if the delivery is made by courier someone will need to be in to sign for the item.  If you aren't in and delivery is attempted, the courier will leave a card with instructions of how to rearrange delivery or directions to the nearest depot where you can collect your order.

What happens if my order is damaged or incomplete?

We take great care in packaging your items, but in the unlikely event that the order is damaged or a is incomplete please contact us straight away or within 24 hours and we'll do everything we can to put it right.