Call us on 03-6734 0085 Mon-Sat 8.30am-5.30pm

Refunds & Returns

Driven by our culture, customer service is what really behind our business and drives it forwards. There are not many companies that offer what we do;

Money Back Guarantee

We want you to be delighted with your purchase. That's why if you aren't happy with it for whatever reason* within 30 days of order date, we'll refund or replace it for you. 
*as long as it has been unused and in original condition and packaging.

No quibble returns

If you need to return something for any reason, whether it's not the right tool for the job or if it's faulty. Please get in touch with us to organise a return.  We strive to make this as simple and easy as possible.

  • If unwanted, products must be in the original condition and box you received them in.
  • Simply return the product using your chosen method, or we can arrange a collection.
  • Once we receive your item back at the warehouse, we'll refund you within 72 hours.

Please note: Because of the price of delivering liquids these are excluded.

Warranty Repairs

Should you have any warranty issues within 7 days of receipt please contact us as soon as possible. We will try to solve the issue for you over the phone, failing this we can put you in contact with a local repair agent or we will arrange for the collection of the tool to be inspected.  If the manufacturer finds the item to be faulty through misuse or damage the customer will be charged for the collection and delivery and be required to pay within 60 days or the tool will be re sold.

Any warranty issues after 7 days of receipt will be the responsibility of the purchaser to collect and return at own cost.

All our machines offer 1 year standard warranty from purchase date.

Should you need to return your product for repair, please call us at +603 4162 2682 /+6019 6683366 or send us an email at sales@anekadiy.com to arrange date & time to collect and repair your tool.

Please note you will be required to provide proof of purchase.

Please ensure your product is well packaged, enclosed with proof of purchase, note of the fault and return address.